FAQ

Are your products suitable for vegans?

YES! Right down to the clue on our stickers, we are proud to be completely vegan friendly. All of our candles are made with 100% soy and coconut wax and premium fragrance oils. We don't test on animals and the ingredients we use are also cruelty free.

Where are your candles made?

We make every single candle by hand in our studio in Bristol. The whole process is done in-house by the two of us. (Nate & Paige).

Does your soy wax come from a sustainable source?

We use a blend of soy and coconut, the soy wax is grown and processed in the USA and is certified free of GM materials. We do not use soy grown in South America. The wax is manufacture/blended here in the United kingdom.

Can I get samples before ordering?

Unfortunately its not possible for us to offer free samples

What is your packaging made from?

We are proud to use completely plastic free packaging. Your items will be wrapped in recycled kraft paper, sealed with paper tape and placed in a cardboard box. All of our packaging can be recycled, re-used or composted.

Our small jar candles come in cardboard pots that can be used to plant seeds in, so you can start your own pollinator haven.

Can my order be sent as a gift?

Absolutely! Simply leave a note at checkout for us. We can also include a personalised note to include if you'd like and we never send parcels out with price information in them.

DELIVERY

How much is delivery to the UK?

Delivery to the UK starts from just £2 and is calculated on the contents of your basket. We also offer delivery upgrades and free standard shipping when you spend over £40 online.

Who will deliver my parcel?

We use Royal Mail for the vast majority of parcel deliveries. We also use DPD Local or UPS for larger orders.

How will I know when to expect my parcel?

You will be sent an email when your parcels leaves us and can expect to receieve your order within 1-2 days fro dispatch.

What if I'm not home when my parcel is delivered?

Royal Mail - If you are out when your parcel is delivered your parcel will either be left safe on your property, with a neighbour or taken back to the sorting office if neither of those options is possible. You will be left a card with details to arrange re-delivery or collection from the sorting office.

UPS - If you miss your UPS delivery the driver will either leave the parcel with a neighbour or return it to the UPS pick up point (usually a local corner shop). You will be sent an email with information on how to get your parcel.

What shall I do if I'm having problems with my delivery?

If your delivery isn't going to plan then please contact us right away. We are here to help sort out the issue and will do everything we can to get your parcel to you. Email us at hello@padgmade.com

My parcel was damaged, what shall I do?

If you've received your order and something has been damaged during delivery please let us know right away. Please email us with details of your delivery, what's damaged and a photo if possible and we will arrange replacements or a refund, depending on the situation and what you'd prefer. We request that all damages are reported within 48 hours of delivery.

Something is missing from my parcel, what shall I do?

We are only human and very occasionally we may miss something out of your parcel. If this has happened please let us know and we will get the missing item to you as soon as possible.

BESPOKE & CORPORATE ENQUIRIES

Can we bulk buy candles for a corporate event?

We are always happy to discuss bulk orders for corporate events or gifts. Please email us at hello@padgmade.com with an overview of what you had in mind and we will get back to you with a detailed quote.

Please note we are unable to offer personalised branding on our products.

Stockist & Supplier Enquiries

Can I become a stockist?

We are currently taking on new stockists, simply email us hello@padgmade.com

With some information about your shop, where you are situated, website and any social media links. We just want to make sure we are working with lovely people who share our values.

Can I become a supplier?

If you make or sell a product that you feel would be the right fit for us then we'd love to hear from you. Please email us at hello@padgmade.com and we will be in touch.